Frequently Asked Questions

What type of file can I send to J&L Print?

We recommend saving as a .PDF. You may also send the file in the following types: jpg, jpeg, psd, tif, tiff, eps, ai, and png. We prefer that you send .PDF and .EPS files with the outlined fonts. These files are easier to handle and will likely speed up your turn-around. Remember to add crop marks and flatten your files before uploading.

What color mode should my files be?

If you are using a RGB file, there is a chance that a color shift may occur and you may not be satisfied with your job. You should always start and finish your designs in CMYK color mode.

What resolution should my file be?

Low resolution files may be printed as is and may cause pixalation (blurriness) to your final print. We always prefer files at 300dpi.

How do I place an order online?

First click on Place Your Order from the menu bar. Once you are in the upload files section, please fill your contact details and select the files, click on the Upload button. Once we receive your files and go through them we will send you an email with your status.

How do I get a grayscale image in a CMYK document?

Grayscale images that are converted to CMYK will have a color shift in the final print. That shift may be green or yellow. Always check the CMYK values other than K in your grayscale image, there is a chance that the color may vary.

What is rich black and how can I get it?

Rich black is an ink mixture of solid black, 100% K, with additional CMY values. This result is a darker tone then black ink alone. If you print black alone as 100% K, the resulting black may not be as dark as you may like. We recommend using: C-60 M-40 Y-40 K-100.

How do I set up my bleed and crop marks?

Bleed must extend further then the cut line. Using one of our templates can help you visualize this. Please keep all text and anything you do not want cut at least 3mm away from the cut line.

Does J&L Print accept borders on jobs?

Yes, but if the border is too close to the cut line, it may be cut off-center slightly. We cut through many sheets at a time, so watch your borders to avoid an unwanted mistake.

How should I set up my files for proper rotation?

J&L Print requires print ready files with proper rotation. Files submitted are printed HEAD to HEAD as-is based off your files. Make sure to set up your files so that when we print them HEAD to HEAD the final product will read the way you would like. Also, front and back files need to be set up either both sides vertically or horizontally.

Can I submit files for laser prints and black and white prints?

Yes, we do color laser and b/w prints from files, hard copies or you may stop at out facility with your files on a CD or Flash drive/USB.

Should I send a proof or sample file?

When sending artwork, do not send extra files, like proofs or samples, because they might get printed. Only send the files you need printed.

DO NOT SEND THESE TYPES OF FILES: donotprint.pdf, sampleonly.jpg, lowres.png, proof.bmp. We are not responsible for these kinds of files being printed. Unless requested by one of our employees, please do not send files that you do not want printed.